1. Introduction
Welcome to ZeroDistance ("we," "our," or "us"). ZeroDistance provides a multi-platform on-demand delivery, merchant, and service ecosystem. This Privacy Policy applies to all applications and platforms operated under the ZeroDistance umbrella, including:
Customer App
Mobile app for end-users to browse stores, order products, track deliveries, and manage services.
Delivery App
Mobile app for couriers and delivery drivers to accept tasks, navigate routes, and fulfill orders.
Vendor App
Mobile app for merchants and store owners to manage product catalogs, inventory, and incoming orders.
Pharmacy App
Specialized mobile app for ordering medical items, uploading prescriptions, and pharmacy delivery.
Management App
Mobile and administrative portal for system operations, dispatch management, and analytics.
By downloading, accessing, or using any ZeroDistance application or website, you consent to the collection, processing, and storage of your personal data as outlined in this policy.
2. Information We Collect
We collect information to provide, maintain, and improve our services across our multi-app platform:
A. Account & Personal Data
- User Profile: Full name, email address, mobile phone number, profile photo, and password.
- Delivery Information: Saved delivery addresses, recipient contact details, and order preferences.
- Partner Verification Data (Drivers & Vendors): Government ID / Passport copies, driver's license, vehicle registration, business license, store photos, and tax documents.
B. Location Data (Foreground & Background)
- Customer App: We collect precise location data (GPS & network-based) while the app is active in the foreground to detect delivery addresses, display nearby merchants, and track order fulfillment.
- Delivery App (Background Access): We collect precise foreground AND background location data. See Section 5 for mandatory disclosures regarding driver background tracking.
- Vendor App: We record store geo-coordinates for nearby search matching and calculating delivery distances.
C. Financial & Payment Information
Payment card details and transactions are processed securely through PCI-DSS compliant payment gateways (e.g., Stripe, PayPal, Paystack, Flutterwave). ZeroDistance does not store full payment card numbers on its servers. We store transaction histories, wallet balances, and payout account numbers for drivers and vendors.
D. Health & Prescription Data (Pharmacy App)
When using the ZeroDistance Pharmacy App, users may upload medical prescriptions (images/documents) and request health products. This information is strictly processed to verify prescription validity and fulfill pharmacy orders safely.
E. Device & Usage Technical Data
- Device Identifiers: IP address, device model, operating system version, unique device tokens, app version.
- Push Notifications: Firebase Cloud Messaging (FCM) tokens for real-time order alerts, dispatch notifications, and updates.
3. How We Use Your Information
Your data is used strictly for legitimate business and operational purposes:
- Service Delivery: Facilitating orders between customers, merchants, and delivery drivers.
- Real-Time Tracking: Enabling customers and merchants to monitor delivery driver location during active fulfillments.
- Identity Verification & Fraud Prevention: Verifying courier eligibility, vendor credentials, and securing user accounts.
- Payments & Payouts: Processing order payments, top-ups, driver earnings payouts, and vendor settlements.
- Customer Support: Responding to inquiries, resolving delivery disputes, and processing pharmacy orders.
- Notifications: Sending push notifications for order statuses, job alerts, and operational messages.
4. Data Sharing & Disclosure
We respect your privacy and do not sell your personal data to third parties. We share data only in these operational contexts:
- With Delivery Drivers & Vendors: Relevant order details (customer name, delivery address, phone number, item details) are shared with the merchant and courier assigned to the order.
- With Customers: Driver name, vehicle info, and live GPS location are displayed to the customer during active delivery.
- With Third-Party Service Providers:
- Payment Gateways (Stripe, PayPal, Paystack, etc.) for payment processing.
- Mapping & Geocoding Services (Google Maps API, Mapbox, OpenStreetMap) for route calculation.
- Infrastructure & Push Services (Firebase Cloud Messaging) for infrastructure and messaging.
- For Legal & Compliance Purposes: When required by court orders, laws, or regulatory bodies, or to enforce our terms of service and protect user safety.
5. Background Location Data Disclosure
IMPORTANT NOTICE FOR DELIVERY DRIVERS & COURIERS
The ZeroDistance Delivery App collects precise location data to enable real-time delivery tracking, order assignment based on proximity, and route navigation EVEN WHEN THE APP IS CLOSED OR NOT IN USE (in the background).
Why Background Location is Required for Drivers:
- To assign nearby delivery requests to couriers who are active and on-shift.
- To provide customers and merchants with continuous live order tracking while delivery is in transit.
- To accurately calculate delivery distance and driver earnings.
- To ensure driver safety during active shifts.
Background location collection is active ONLY when the driver is logged in and marked as "Online" or active on a shift. Drivers can stop location collection at any time by logging off or switching to "Offline" mode in the Delivery App, or by modifying device location permissions.
6. Data Security & Protection
We employ robust technical and organizational security measures to protect your information:
- Encryption: All data transmissions are encrypted using standard HTTPS / TLS (SSL) protocols.
- Secure Storage: Sensitive files and documents are stored in secure cloud environments with strict access controls.
- Payment Security: Card payments are handled by certified PCI-DSS compliant partners.
7. Data Retention & Account Deletion
In accordance with Google Play, Apple App Store policies, GDPR, and CCPA standards, you have full control over your personal data and account status.
How to Request Account & Data Deletion
You can request the deletion of your account and all associated personal data using either of the following options:
- In-App Deletion: Open your ZeroDistance App (Customer, Driver, Vendor, or Pharmacy) → Go to Profile / Settings → Select Account Settings → Click "Delete Account".
- Online Deletion Page: Submit a request via our dedicated Account & Data Deletion Portal (https://brmjx.com/delete-account) or email abdullah9zaki@gmail.com.
Upon verification of your deletion request, your account will be deactivated and your personal data will be permanently deleted or anonymized within 30 days, except where data retention is mandatory by law (such as tax and accounting transaction records).
8. User Permissions & Rights
You have rights regarding your personal data:
- Device Permissions: You can manage or revoke Camera, Storage, Photos, and Location permissions via your smartphone settings at any time.
- Opt-Out of Communications: You can manage notification settings in-app or disable push notifications in your device settings.
- Access & Correction: You can view and modify your profile information directly within the app.
9. Children's Privacy
Our applications and platform are not intended for use by children under 13 years of age (or 16 in applicable legal jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take immediate steps to remove such data.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: